Shipping & Returns

Trail Hound USA Refund Policy

At Trail Hound USA, your satisfaction is our highest priority. We stand by the quality of our products and want you to be happy with your purchase. If you are not completely satisfied, please review our refund policy below.

Eligibility for Refund

You are eligible for a refund if you initiate the refund process within 30 days of your purchase. We understand that not every product may work for every customer, and we are committed to making it right.

Refund Process

To initiate a refund, please reach out to us at support@trailhoundusa.com with your order number and the reason for the refund. Our team will review your request and, if approved, will process the refund to your original payment method.

Please note that we will refund the purchase price of the product, excluding any shipping fees. You do not need to return the product to us - you may keep it.

Timeframe

Refunds must be initiated within 30 days of the purchase date. We will not be able to process refunds after this 30-day period.

Final Notes

We reserve the right to refuse a refund request if it does not comply with our policies. We are committed to providing excellent customer service and will always strive to resolve any issues to your satisfaction.

Thank you for choosing Trail Hound USA. We appreciate your business.